HOW TO BUILD POSITIVE CLIENT RELATIONSHIPS:

Building positive client relationships may be complex because each party wants to maximize his time, resources, and cash investment. Today we are going to learn that ''what's required to sustain a mutually beneficial relationship is an understanding of each other's business needs''.

To develop and subsequently maintain a positive supplier-buyer relationship, manufacturers should regularly conduct & follow the guidelines depicted below to build a successful partnership.

Let's discuss, the Technique for building customer relationships to have sustained growth of your company!

Ten Techniques to Build Client relationship:

1. Follow perfect communication ways:

Keeping the lines of communication open goes a long way in the loyalty you build with your clients. You must be connected to your clients when they have questions & required your feedback (by phone call, email, text, or whatever other methods (Can be used Skype or Android apps what’s apps, Viber) as the most comfortable option suggested.

 

Make your communication with them about them and their needs, not about yours. This tells your clients that you value them and their opinions, it’s also important to make your clients feel comfortable being open and honest with you. They should feel that their ideas and concerns will be taken seriously.

 

2. Always strive to exceed expectations:

One of the best ways to build strong relationships with clients is to follow a good job. Your product or service must fulfill their needs. Often, exceeding expectations requires just a little extra thought. Always look for ways how you could greatly appreciate providing customers excellent services beyond their expectations. Perhaps your packaging is both beautiful and functional, Or maybe your follow-up ensured everything works as the customer expected.

 

Your efforts will be rewarded not only in your relationships with them but also in the additional business they bring to you.

3. Always Listen to what Customers need:

Have you ever had such a conversation, where felt like you just were not being understood what customers need? In that case, they start to think that you either are unable to communicate or (even worse) that you don’t really care about their concerns. If they feel like their concerns are not being heard, they will likely be on the way out soon.

 

 

To avoid that unfortunate ending, you should listen to your client's requirements & take care of them. Don’t start jumping to solutions before you truly understand their problem.

 

 

4. Be Personable:

In all businesses, robotic service providers often fail to get high marks from customers. Even if you are knowledgeable, efficient, and follow all the rules in delivering service, you could end up with a customer who is dissatisfied, if you do not show some degree of humanness.

That means connecting on a personal level, actively listening & concerned for your customer's emotional needs.

 

5. Take Responsibility for your mistakes:

The worst approach is this situation when you trying to hide your mistake & not take corrective actions for an immediate solution. Typically, the longer you wait to address an issue with your client, the worse the consequences.

If you take responsibility for the situation early, though, you can stay in the driver’s seat. Your client knows that you have identified and are working on a solution. And when you take charge, even if it was not your fault, you earn your client’s respect.

 

6. Follow a fair payment policy:

While the buyer is looking to get a fair (not always the lowest) price, the supplier has to ensure he is covering costs and of course, making a profit. It is not always in the buyer's interest to negotiate down to the very lowest price; the result can be less trust or loyalty from the vendor.

 

Buyers keep long-term relationships with their suppliers whose merchandise quality goods & payment policy are fair & acceptable to them. by this way, both parties Win-Win situation 

Also prior check customer payment options for the shipped goods, typically payment is done before arriving at the final destination. Payment term could be done T/T or Letter of credit(at sight/deferred). The payment term of the buyer may influence to set product price by the vendor.

 

7. Fine-tuning the relationship:

Actually relationship-building works both ways. From a supplier perspective, improving processes in order to better sync with the customer can be key. Most organizations are top-heavy and sometimes it takes ages to get decisions and to make things happen.

Work as a team, which means every customer-wise separated merchandising, production, and quality teams and within that team, there is a team leader who is the main point of contact for the customer. Improving processes is the most important thing. It takes time to understand how to implement it, but it's definitely worth a lot.

 

8. Be updated for customer requirements:

It's about keeping up with recent fashion trends and knowing what's going on in the market. Be able to think of & offer products or services that other suppliers missed.

You need to keep your buyer up to date with what's new and selling & get his response. Work so closely with buyers so they are well aware continually of what actually you offering as quality & price.

 

9. Respond Swiftly to the client, " No Matter What ":

If your customers have needs, wants, or questions they deserve to be responded to in a timely manner. You should respond swiftly even if things are not resolved as per their request but let them know you are working on it for the best you could offer. 

.For any critical issues, the best way is to have a live conference on the internet. Speak to your audience to resolve issues and lastly thank them for their support.

 

10. Feel & Show Gratitude to the Customer:

Be grateful always to your customer for selecting you to do their business with them.

You should show your customer gesture like a ''handwritten thank you note'' or ''personalized gift''. That may survive in the long term to have a great relationship with your clients.